money sign 300OWENSBORO, Ky. (9/7/13) - If you're an Owensboro Municipal Utilities customer who thinks your utility bill has been higher than normal lately, you're not alone. But it's just that season of the year, according to an OMU spokesperson who spoke with Surf Kentucky News about the issue. SurfKY reached out to OMU after hearing numerous complaints of customers receiving larger than usual bills.
 
"We experience this pretty much every summer because of the air conditioning, the bills just go up, it's really the usage that has gone up," said OMU Customer Service Manager Ben Hill.

Hill explained that he and his department will often show customers their bills from this time last year and once they see a similar sized bill, customers begin to understand it is the increased summer usage causing this issue.

However, some customers have seen such an increase that they request their meters to be reread, claiming the meter is not reading accurately.

"Our meters are tested every so many years and we monitor those regularly and we have a meter-reader go by every month," Hill says. "Electric meters are regulated by us to make sure they're measuring right because generally if they do go wrong, they slow down, they don't speed up."

Other customers have placed blame on OMU's fairly new billing system.

"We implemented that back at the end of May," Hill says. "We had a couple of issues with some of our bill templates that made it a little unclear, but that only affected a small percentage of customers so that really hasn't had any impact on the bill, the size of the bill, or anything of that nature."

Hill recommended customers contact OMU directly if they have a complaint.

"If someone has an issue with their bill, we would just love them to call us," Hill says. "If they'll call us, we'll be glad to talk to them and explain their bill to them."

OMU can be reached by phone at 270-926-3200. Other information can be found online at http://omu.org/

Evan Gorman
SurfKY News

e-max.it: your social media marketing partner

LIKE SurfKY on Facebook - Click here to LIKE us now.

© Copyright 2015 SurfKY News Group, Inc. All rights reserved. This material may not be published, broadcast, or rewritten without permission. SurfKY News encourages you to share this story on social media.

In Other News...

HPD Charges Henderson Woman with Multiple Drug Offenses

HENDERSON, Ky. (5/27/15) — According to a Henderson Police Department report, HPD served a Henderson woman a warrant… Read More

Henderson County Police Reports

HENDERSON, Ky. (5/26/15) — The Henderson Police Department released the following reports. On May 24, 2015, Officer… Read More
1 DOW 18,162.99
+121.45 (0.67%)    
2 S&P 2,123.48
+19.28 (0.92%)    
3 NASDAQ 5,106.59
+73.84 (1.47%)    

Most Read This Week

May 22, 2015 7616

Madisonville Man Charged with First-Degree Rape

by SurfKY News
May 23, 2015 7382

Missing 5-Year-Old Boy Found

by Doreen Dennis, SurfKY News
May 25, 2015 3447

Can Sunscreen Save Your Life?

by Melissa Patrick
May 21, 2015 3425

Police Charge Madisonville Man with Harassing…

by SurfKY News
May 27, 2015 2798

VIDEO: Sparks Fly Over Hanson Rezoning Issue

by Tammy Holloway, SurfKY News

Most Read This Month

May 15, 2015 10841

New Madisonville Business In Full Operation Soon

by Tammy Holloway, SurfKY News
May 15, 2015 7626

Investigation of Local Barber Shop Leads to Drug…

by SurfKY News

Stories Trending Now

May 27, 2015 2798

VIDEO: Sparks Fly Over Hanson Rezoning Issue

by Tammy Holloway, SurfKY News
May 26, 2015 2491

Mandarin House Gearing Up to Open Soon

by Gary Gates, SurfKY News
May 26, 2015 2413

Large Necklace on Rearview Mirror Lands Driver in…

by SurfKY News
May 26, 2015 1840

Governor Announces Hopkins County as Kentucky…

by Doreen Dennis, SurfKY News
May 26, 2015 1586

Two Central City People Jailed on Meth Charges

by SurfKY News
May 26, 2015 1356

Veterans Honor Veterans

by Tammy Holloway, SurfKY News
May 25, 2015 1146

‘Remembering Those That Paid All’

by Tammy Holloway, SurfKY News
May 26, 2015 1128

Hopkins District Court Fines Handed Down

by SurfKY News
May 26, 2015 1105

Bremen Man Charged with Concealed Brass Knuckles…

by SurfKY News
May 26, 2015 1047

Teenager Injured during Multiple Rollover…

by SurfKY News