oboro health 300OWENSBORO, Ky. (2/26/14) – At a leadership team meeting Tuesday afternoon, Owensboro Health administrators and Healthgrades invited local media to a presentation of two awards to the hospital.

Allison Robb, director of client development for Healthgrades delivered plaques recognizing the hospital in the categories of “Distinguished Hospital for Clinical Excellence” and “America’s 100 Best Hospitals

Owensboro Health ranked among the top two percent of hospitals across the nation, Robb told the staff present for the ceremony.

“This is truly a reflection of quality of care you give every day,” she said.

The awards are based on a review of Medicare data submitted by all hospitals to the federal government as part of mandatory reporting requirements.

Hospitals are graded on two criteria: the best chance of survival and the best chance to avoid surgery due to medical complications.

Healthgrades makes all information about facilities it reviews available to the public. Robb said in addition to collecting data, the agency offers to work with facilities in improving performance.

”We consult with quality teams to help them be able to identify where the decline is in quality performance,” she told SurfKY after the presentation.

This year’s results were based on data collected on hospitals between 2010 and 2012, before the hospital moved to its new location off Pleasant Valley Rd.

Owensboro Health’s Chief Nursing Officer, Vicki Stogsdill, attributed the accomplishment to the leadership’s efforts “to make quality care a top priority.” Stogsdill said the biggest part of that effort is to focus on failures when they occur to make sure they aren’t repeated.

“When we have a patient event that doesn’t go well, we take that seriously,” she said, adding that the “culture of blame” doesn’t solve problems. Instead, she explained, the focus is on “system causes” that can be corrected.

“The system that they’re (patients) in can cause a mistake to be made,” she said. “We don’t focus on trying to fix a human being.”

One example she offered of a “system cause” involved a drug company’s change in look of a cardiac drug that made it look too similar to another antibiotic. When the patient changed departments, the IV bag didn’t appear to hold the wrong medicine and so it was inadvertently administered at a different rate than it should have been. After it was learned about the similarity in appearance of the two different drugs, a new procedure was put in place to clearly label the new cardiac drug along with development of a “standardized hand-off” process when patients change departments.

Building on such efforts is what Stogsdill believes will move the hospital from the top 100 to the top 50, the highest prestigious award a hospital can receive from Healthgrades.

“It’s not really about the new hospital,” Stogsdill said when asked what role the new hospital might play in improving the facility’s score even more. “It’s new leadership and staff behaviors. All the leaders come together at 8:30 (each morning), from every department. Issues are addressed much more quickly, and it decreases the ‘culture of blame.’”

Owensboro Health is the only hospital in Kentucky to receive the distinctions from Healthgrades, administrators said yesterday.

SurfKY News
Dennis Beard

e-max.it: your social media marketing partner

LIKE SurfKY on Facebook - Click here to LIKE us now.

© Copyright 2015 SurfKY News Group, Inc. All rights reserved. This material may not be published, broadcast, or rewritten without permission. SurfKY News encourages you to share this story on social media.

In Other News...

Annual Fireworks Display Heralds in Fourth of July Weekend

POWDERLY, Ky. (7/4/15) — Area rain didn't dampen the fireworks display Friday, July 3 at the Muhlenberg County… Read More

July 4 Saturday on the Square Features Patriotic Light Show

GREENVILLE, Ky. (7/5/15) — The July 4 Saturdays on the Square was attended by approximately 1,500 people, who were… Read More

Most Read This Week

July 02, 2015 15099

Emergency Response Team on Scene of Standoff on…

by Doreen Dennis, SurfKY News
July 02, 2015 7538

Police: Stand Off Suspect in Critical Condition

by Doreen Dennis, SurfKY News
June 29, 2015 5737

UPDATE: Victim of Home Invasion/Homicide Died of…

by SurfKY News
June 29, 2015 4424

Accused Synthetic Marijuana Traffickers Appear in…

by Doreen Dennis, SurfKY News
June 29, 2015 3647

Alleged Breast Display Ends in Domestic Assault…

by SurfKY News

Most Read This Month

June 24, 2015 45590

Western Kentucky, Southern Indiana's Largest…

by Doreen Dennis, SurfKY News
July 02, 2015 15099

Emergency Response Team on Scene of Standoff on…

by Doreen Dennis, SurfKY News

Stories Trending Now

July 04, 2015 1472

Happenings and Meetings – Hopkins County

by Tammy Holloway, SurfKY News
July 04, 2015 1256

Heavy Rains Flood Streets Around Town

by Doreen Dennis, SurfKY News
July 05, 2015 1088

More Dental Patients Using ER in Kentucky

by Al Cross
July 04, 2015 950

Kentucky Sees Sharp Rise in Newborn…

by Al Cross
July 04, 2015 922

Recycling Equals Fun During iRecycling Regatta

by Tammy Holloway, SurfKY News
July 05, 2015 864

4th Fest Ends with ‘a Bang’ of Music, Fireworks

by Tammy Holloway, SurfKY News
July 04, 2015 827

Tips for a Safe, Healthy Summer Enjoying…

by Dick Brown
July 04, 2015 756

Annual Fireworks Display Heralds in Fourth of…

by Mike Groves, SurfKY News
July 04, 2015 707

KDA Marketing Chief Tells Panel Kentucky Proud…

by Ted Sloan
July 04, 2015 694

Keeping the Faith - 'Safer among the Christian…

by Ronnie McBrayer