oboro health 300OWENSBORO, Ky. (2/26/14) – At a leadership team meeting Tuesday afternoon, Owensboro Health administrators and Healthgrades invited local media to a presentation of two awards to the hospital.

Allison Robb, director of client development for Healthgrades delivered plaques recognizing the hospital in the categories of “Distinguished Hospital for Clinical Excellence” and “America’s 100 Best Hospitals

Owensboro Health ranked among the top two percent of hospitals across the nation, Robb told the staff present for the ceremony.

“This is truly a reflection of quality of care you give every day,” she said.

The awards are based on a review of Medicare data submitted by all hospitals to the federal government as part of mandatory reporting requirements.

Hospitals are graded on two criteria: the best chance of survival and the best chance to avoid surgery due to medical complications.

Healthgrades makes all information about facilities it reviews available to the public. Robb said in addition to collecting data, the agency offers to work with facilities in improving performance.

”We consult with quality teams to help them be able to identify where the decline is in quality performance,” she told SurfKY after the presentation.

This year’s results were based on data collected on hospitals between 2010 and 2012, before the hospital moved to its new location off Pleasant Valley Rd.

Owensboro Health’s Chief Nursing Officer, Vicki Stogsdill, attributed the accomplishment to the leadership’s efforts “to make quality care a top priority.” Stogsdill said the biggest part of that effort is to focus on failures when they occur to make sure they aren’t repeated.

“When we have a patient event that doesn’t go well, we take that seriously,” she said, adding that the “culture of blame” doesn’t solve problems. Instead, she explained, the focus is on “system causes” that can be corrected.

“The system that they’re (patients) in can cause a mistake to be made,” she said. “We don’t focus on trying to fix a human being.”

One example she offered of a “system cause” involved a drug company’s change in look of a cardiac drug that made it look too similar to another antibiotic. When the patient changed departments, the IV bag didn’t appear to hold the wrong medicine and so it was inadvertently administered at a different rate than it should have been. After it was learned about the similarity in appearance of the two different drugs, a new procedure was put in place to clearly label the new cardiac drug along with development of a “standardized hand-off” process when patients change departments.

Building on such efforts is what Stogsdill believes will move the hospital from the top 100 to the top 50, the highest prestigious award a hospital can receive from Healthgrades.

“It’s not really about the new hospital,” Stogsdill said when asked what role the new hospital might play in improving the facility’s score even more. “It’s new leadership and staff behaviors. All the leaders come together at 8:30 (each morning), from every department. Issues are addressed much more quickly, and it decreases the ‘culture of blame.’”

Owensboro Health is the only hospital in Kentucky to receive the distinctions from Healthgrades, administrators said yesterday.

SurfKY News
Dennis Beard

LIKE SurfKY on Facebook - Click here to LIKE us now.

© Copyright 2015 SurfKY News Group, Inc. All rights reserved. This material may not be published, broadcast, or rewritten without permission. SurfKY News encourages you to share this story on social media.

In Other News...

Lady Mustangs Take Two from Calloway in Doubleheader

GREENVILLE, Ky. (4/27/15) — Muhlenberg County swept visiting Calloway County in a high school softball doubleheader… Read More

E-town's Hendrickson USA to Add Another 21 Jobs

ELIZABETHTOWN, Ky. (4/27/15) – When Hendrickson USA LLC announced plans to build a highly advanced facility in… Read More

Most Read This Week

April 23, 2015 7802

Man Charged with Sodomy, Incest/Victim under 12

by SurfKY News
April 20, 2015 5021

Nortonville Woman Charged with Meth Possession at…

by Madisonville Police Department
April 24, 2015 4366

UPDATE: Police Can't Substantiate Injured Man…

by Doreen Dennis, SurfKY News
April 22, 2015 4073

Crime Stoppers Fugitive of the Week – April 22,…

by Hopkinsville – Christian County Crime Stoppers
April 22, 2015 4020

Madisonville Man Accused of Domestic Violence/Rape

by SurfKY News

Most Read This Month

April 17, 2015 13116

An Open Letter from an Addict

by Olivia Kirks
April 02, 2015 8892

UPDATE: Madisonville Man Injured in Head-on…

by Doreen Dennis, SurfKY News

Stories Trending Now

April 26, 2015 1142

New Drug Helps Farmer with Parkinson's Return to…

by Laura Dawahare
April 26, 2015 808

White Plains Civil War Festival Provides Learning…

by Tammy Holloway, SurfKY News
April 27, 2015 713

Hopkins County Sheriff's Reports Released -…

by SurfKY News
April 26, 2015 704

Spring Lawn, Garden Fair Participants Learn from…

by Tammy Holloway, SurfKY News
April 27, 2015 651

Online Petition Seeking Re­opening of Shanice…

by Samantha Carver, SurfKY News
April 26, 2015 622

College of Education Alum's Studies, Experience…

by Amanda Nelson
April 26, 2015 603

Dave Says - April 26, 2015

by Dave Ramsey
April 27, 2015 599

Hopkins County Drug War ― Are We Winning?

by Doreen Dennis, SurfKY News
April 26, 2015 591

Legislator's Log - Week of April 26, 2015

by Brent Yonts
April 26, 2015 586

Mother's Day Buffet Planned at State Parks May 10

by Gil Lawson