Turning up the temperatures, however, might cause a state of shock for some customers when they receive their January utility bills in the next couple weeks.
"Customers are mostly extremely understanding," said Asbury. "Particularly this winter when we have seen an increase in cold weather, customers have turned the heat up and they are seeing higher bills ... it is a delicate balance to be comfortable."
With help from LIHEAP (Low Income Heating Emergency Assistance Program), PACS has spent $142,805 aiding families, who cannot keep up with their bills.
The first-come-first-serve program assists electricity customers up to $400, and provides up to 200 gallons of propane for gas users.
Electricity applicants have to show proof of disconnection notice; gas applicants have to provide notarized proof of propane as a primary source of heating.
Usually PACS and LIHEAP aid customers until March, but with many days of inclement weather this winter, Wilcox says she "doesn't foresee" that happening this year.
According to the director, as soon as the grant is gone, so is the aid.
MMU offers these tips:
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